iTAMS IVR Example Application: VoiceBank

VoiceBank Overview:

VoiceBank provides clients with the ability to distribute frequently updated voice messages to a large number of people on demand.

A typical application would be a travel information line where weather may effect a ferry service, for example.  The ferry operator would update the information as required and simple publicise the Public access number for the voicebank service.

An almost unlimited number of callers can then access the same recording at any time without the ferry operator needing to answer a single call.

This service is also used by some fire services and police forces, to provide information for journalists about ongoing incidents - without having to permanently man a press line.

As with all IVR systems, the design of the system is crucial to its ease of use and overall success.

By adhering to Internationally recognised standards, such as using the start key as "Cancel" and the Hash key to enter data, IVR systems benefit from standardisation.

VoiceBank Costing:

We now provide a FREE Voicebank replacement service called Presslines with its own web site at www.presslines.co.uk

With the Presslines service you can have an enhanced Voicebank type service with cheaper calls (0844 "LoCall") or your own dedicated access number for a small annual fee.