Large Business IVR Applications.

Addressing the needs of Corporate Business Communications

Today, large corporations are realising the need to be open and accessible to their clients and employees alike.

IVR systems are Increasingly being used to address the needs of large businesses in many new and interesting ways:

• Updating remote or field workers on the latest company news or client issues
• Updating Sales staff with the latest offers and targets
• Departmental Briefings where staff may be in remote locations - or working shift patterns

As well as providing staff with up-to-date recorded information - regardless of their location, IVR systems can be used for more interactive applications:

• Recording feedback from questionnaires or surveys - for both employees and clients
• Accepting sales data or market research information from field or home-workers without complex or expensive hardware
• Automated order lines, where clients or sales staff can log order request using just a telephone, 24 hours a day for subsequent order processing, avoiding delays and frustration caused by callers queuing to speak to sales staff.

When used in combination, IVR systems provide unique benefits, for example:

• A periodic news message to remote staff could also allow them to leave voice massages as feedback or suggestions for later programmes.
• A marketing update for sales staff could be followed by a survey to assess the effectiveness of the message.
• A survey or simple quiz could be used to increase interest in a company news line.